regluit/frontend/templates/faq.html

{% extends "basedocumentation.html" %}
{% block title %} FAQ {% endblock %}
{% block doccontent %}

<h2>Frequently Asked Questions</h2>

<dl>
<dt class="background: #8dc63f; color: white; font-weight: bold;">Help! My question isn't covered in the FAQs!</dt>

<dd>Please email us at <a href="mailto:support@gluejar.com">support@gluejar.com</a>.  Especially during our alpha phase, we want to make sure everything on the site runs as smoothly as possible.  Thanks for helping us do that.</dd>

{% if location == 'basics' or location == 'faq' %}
<h3>Basics</h3>
{% if sublocation == 'howitworks' or sublocation == 'all' %}
<h4>How It Works</h4>
<dt>What is Unglue.It?</dt>

<dd><a href="/">Unglue.It</a> is a a place for individuals and institutions to join together to give their favorite ebooks to the world.  We work with rights holders to determine fair compensation for releasing a free, legal edition of their traditionally published books, under a <a href="http://creativecommons.org">Creative Commons</a> license.  Then everyone chips in to raise that sum.  When the threshold is reached, we pay the rights holders; they issue an unglued digital edition; and you're free to read and share it, with everyone, on the device of your choice, worldwide.</dd>

<a name="crowdfunding"></a><dt>What is Crowdfunding?</dt>

<dd>Crowdfunding is collectively pooling donations (or pledges) to support some cause.  Using the internet to coordinate means that complete strangers can work together, drawn by a common cause.  This also means the number of donors can be vast, so individual donations can be as large or as small as people are comfortable with, and still add up to enough to do something amazing.<br /><br />
Want to see some examples?  The <a href="http://buyindiaalibrary.wordpress.com/">Buy India a Library</a> project (cofounded by an Unglue.It team member) crowdfunded donations -- mostly small ones, around $20 -- to build a school library in India.  <a href="http://www.kickstarter.com/">Kickstarter</a> lets artists and inventors solicit funds to make their projects a reality.  For instance, webcomic artist Rich Burlew sought $57,750 to reprint his comics in paper form -- and raised <a href="http://www.kickstarter.com/projects/599092525/the-order-of-the-stick-reprint-drive">close to a million</a>.<br /><br />
In other words, crowdfunding working together to support something you love.  By pooling donations, big and small, from all over the world, we can make huge things happen.</dd>

<dt>What does it cost?</dt>

<dd>Unglue.It is free to join.  Most of the things you can do here -- discovering books, adding them them to your wishlist, commenting, sharing -- are free too.  If you choose to support a campaign, you may pledge whatever amount you're comfortable with.<br /><br />

If you're a rights holder, starting campaigns is free, too.  You only pay Unglue.It if your campaign succeeds.  For the basics on campaigns, see the FAQ on <a href="/faq/campaigns/">Campaigns</a>; for more details, see the <a href="/faq/rightsholders/">FAQ for Rights Holders</a>.</dd>

<dt>Who can use Unglue.It?</dt>

<dd>Anyone!  We're located in the United States, but we welcome participants from all over the world.<br /><br />

To fund a campaign, you'll need a valid credit card.  To start a campaign, you'll need to establish yourself with us as a rights holder, including demonstrating that you have the rights to the content you want to unglue.  See the FAQs <a href="/faq/rightsholders/">for Rights Holders</a> for more.</dd>

<dt>Does Unglue.It own the copyright of unglued books?</dt>

<dd>No.  When you unglue a book, the copyright stays with its current owner.<br /><br />

Ungluing involves licensing rights, just like traditional publishing transactions.  We use <a href="http://creativecommons.org">Creative Commons</a> licenses to make ebooks available to the world while respecting and protecting copyright.<br /><br />

If you are a copyright holder, you will retain your copyright when you unglue a book.  CC licenses are non-exclusive, so you also retain the right to enter into separate licensing agreements.  You can read more about these licenses at the <a href="http://wiki.creativecommons.org/Frequently_Asked_Questions">Creative Commons FAQ</a>.</dd>

<dt>If I'm a rights holder and I unglue my book, does that mean I can never make money from it again?</dt>

<dd>No!  You are free to enter into additional licensing agreements for other, non-unglued, editions of the work, including translation and film rights.  You may continue to sell both print and ebook editions.  You may use your unglued books as free samples to market your other works -- for instance, later works in the same series.  You can use them to attract fans who may be interested in your speaking engagements, merchandise, or other materials.  You absolutely may continue to profit from ungluing books -- and we hope you do!<br /><br />

For some examples of how authors and publishers have made free ebooks work for their business plans, see Cory Doctorow's <a href="http://www.publishersweekly.com/pw/by-topic/columns-and-blogs/cory-doctorow/index.html">columns for Publisher's Weekly</a>, <a href="http://wahoocorner.blogspot.com/2012/01/how-kdp-select-saved-my-book.html">David Kazzie's <I>Jackpot</I></a>, and the <a href="http://www.baen.com/library/defaultTitles.htm">Baen Free Library</a>.  If unglued books are working for you, we'd love to hear your story. Tell us at <a href="mailto:support@gluejar.com">support@gluejar.com</a>.</dd>

<dt>Why do rights holders want to unglue their books?</dt>

<dd>Lots of reasons!  Unglued ebooks may be part of a marketing strategy to publicize other books or increase the value of an author's brand.  Or they may be books that are no longer selling through conventional channels, and ungluing them is a low-risk way to get some extra value out of them.  Or ungluing provides a simple digital strategy that pays for itself.  Or the books may have been written to advance a cause, add to the public conversation, or increase human knowledge.  These books succeed by having as many readers as possible.</dd>

<dt>Does Unglue.It publish books?  Can I self-publish here?</dt>

<dd>No.  Unglue.It is concerned with relicensing works, not publishing them.  We only work with books that have been traditionally published.  We are not a publisher.<br /><br /> 
If you're interested in self-publishing, there are lots of fine options elsewhere.  If you have an unpublished work that you're looking to publish traditionally, we wish you the best of luck and we would be happy to work with you after your book has been published.</dd>

<dt>What's a rights holder?  How can I tell if I'm one?</dt>

<dd>A rights holder is the person (or entity) which holds the legal right to copy, distribute, or sell a book in some way.  There may be one entity with all the rights to a work, or the rights may be split up among different entities: for example, one who publishes the print edition in the United States, another who publishes the print edition in the EU, another who holds electronic rights, et cetera.  For ungluing purposes, the rights holder is the entity who has uncontested worldwide electronic rights to a work.<br /><br />
If you have written a book and not signed any contracts about it, you hold all the rights.  If you have signed a contract with a publisher to produce, distribute, publish, or sell your work in a particular format or a particular territory, whether or not you still hold rights depends on the language of that contract.  We encourage you to check your contracts.  It may be in both your interests to explore launching an Unglue.It campaign.<br /><br />
If you have self-published a work, there may be restrictions on your rights.  However, Unglue.It does not deal in self-published works.<br /><br />
If you haven't written a book but you have had business or family relationships with someone who has, it's possible that you are a rights holder (for instance, you may have inherited rights from the author's estate, or your company may have acquired them during a merger).  Again, this all depends on the specific language of your contracts.  We encourage you to read them closely.  Unglue.It cannot provide legal advice.<br /><br />
If you believe you are a rights holder and would like to discuss ungluing your works, please contact us at <a href="mailto:rights@gluejar.com">rights@gluejar.com</a>.</dd>

<dt>I know a book that should be unglued.</dt>

<dd>Great! Find it in our database (using the search box above) and add it to your wishlist, so we know it should be on our list, too.  You can also contact us at <a href="mailto:rights@gluejar.com">rights@gluejar.com</a></dd>

<dt>I know a book that should be unglued, and I own its electronic rights.</dt>

<dd>Fabulous!  Please refer to the FAQ <a href="/faq/rightsholders/">for Rights Holders</a> and then contact us at <a href="mailto:rights@gluejar.com">rights@gluejar.com</a>.</dd>

<dt>Is there a widget that can be put on my own site to share my favorite books or campaigns?</dt>

<dd>Yes!  Every book page has an "Embed" option.  Click that and copy/paste the HTML code wherever you like.</dd>

{% comment %}
What is Open Access or Creative Commons versus PD?
TBA
{% endcomment %}
{% endif %}
{% if sublocation == 'account' or sublocation == 'all' %}
<h4>Your Account</h4>
<dt>I forgot my password. What do I do?</dt> 

There's a <a href="/accounts/password/reset/">forgot your password</a> link at the bottom of the <a href="/accounts/login/">sign in page</a>.  Enter the email address you use for your account and we'll send you an email to help you reset your password. 

<dt>I never received a confirmation email after I signed up. What do I do?</dt>

<dd>Check your spam folder for mail from accounts@gluejar.com.  If that doesn't work, contact us at <a href="mailto:support@gluejar.com">support@gluejar.com</a>.</dd>

<dt>How do I connect my Twitter, Facebook, GoodReads, and/or LibraryThing accounts?  How can I link to my personal web site?</dt>

Click on "My Profile" near the top of your user profile page.  (If you're logged in, your profile page is <a href="/">here</a>.)  Some new options will appear.  You can enter your personal URL and your LibraryThing username here. There are one-click options to connect your Twitter, Facebook, and GoodReads accounts.  (You'll be asked to log in to those accounts, if you aren't logged in already.)  Make sure to click on "Save Settings".

<dt>Why should I connect those accounts?</dt>

<dd>If you connect your Facebook or Twitter accounts, we'll use your user pics from those sites for your avatar here.  If you connect LibraryThing or GoodReads, you can import your books there onto your wishlist here, using the My Profile area.</dd>

<dt>I don't want to connect my accounts. Do I have to?</dt>

<dd>Nope.</dd>

<dt>How can I change my profile name or password?</dt>

<dd>At the bottom of every page there's a link to an <a href="/accounts/edit/">account editing page</a> where you can change your profile name and password.</dd>

{% comment %}
We have no functionality for these at this time.  Should we?
<dt>How can I change the email address associated with my account?</dt>

<dd>TBA</dd>

<dt>How do I delete my account?</dt>

<dd>TBA</dd>
{% endcomment %}
<dt>How do I unsubscribe from or adjust which emails I receive?</dt>

<dd>We're in the process of building out our notification system, including ways for you to control which notifications you receive, but we haven't finished that yet.<br /><br />

If you receive our newsletter, there's a link at the bottom of every message to manage your preferences.  If you don't and would like to, you can <a href="http://eepurl.com/fKLfI">sign up here</a>.
</dd>

<dt>Is my personal information shared?</dt>

<dd>Short version: no.  You may share information with Rights Holders so they can deliver premiums to you, but this is not required.  For the long version, please read our <a href="/privacy/">privacy policy</a>.
{% endif %}
{% if sublocation == 'company' or sublocation == 'all' %}
<h4>The Company</h4>

<dt>How can I contact Unglue.It?</dt>

<dd>For support requests, <a href="mailto:support@gluejar.com">support@gluejar.com</a>.  For general inquiries, use our Ask Questions Frequently account, <a href="mailto:aqf@gluejar.com">aqf@gluejar.com</a>.  For rights inquiries, <a href="mailto:rights@gluejar.com">rights@gluejar.com</a>.</dd>

<dt>Who is Unglue.It?</dt>

<dd>We are <a href="http://go-to-hellman.blogspot.com">Eric Hellman</a>, <a href="http://www.ameckeco.com/">Amanda Mecke</a>, <a href="http://raymondyee.net/">Raymond Yee</a>, and <a href="http://andromedayelton.com">Andromeda Yelton</a>, with help from designer <a href="http://www.vonfab.com/">Stefan Fabry</a> and software developers Jason Kace and <a href="http://inkdroid.org/">Ed Summers</a>. We come from the worlds of entrepreneurship, linked data, physics, publishing, education, and library science, to name a few.  You can learn more about us at our personal home pages (linked above) or <a href="http://gluejar.com/team">the team page</a> of our corporate site.</dd>

<dt>Are you a non-profit company?</dt>

<dd>No. Gluejar is a for-profit company with a public-spirited mission.  We work with both non-profit and commercial partners.</dd>

<dt>Why does Unglue.It exist?</dt>

<dd>Because legal stickiness means you can't reliably lend or share your ebooks, borrow them from the library, or read them on the device of your choice.  Because -- like public radio -- ebooks are expensive to create but cheap to distribute, so covering their fixed costs and reasonable profit up front can be an appealing system for authors, publishers, readers, and libraries.  Because we all have books we love so much we'd like to give them to the world.</dd>
{% endif %}
{% endif %}

{% if location == 'campaigns' or location == 'faq' %}
<h3>Campaigns</h3>
{% if sublocation == 'overview' or sublocation == 'all' %}
<h4>Overview</h4>

{% comment %}
These need to be put in proper order.  Also this should be broken down into the general FAQ and the RH FAQ; only the basic create/manage campaign, and the supporter mechanisms of interacting with campaigns, should be in the basic FAQ; more technical questions about running campaigns should be in the RH FAQ.

<dt>Why does it say a book's campaign has been suspended or withdrawn?</dt>

<dd>If there is a dispute between Gluejar and the book's rights holder, or if we discover evidence that a book's rights are in dispute after launching a campaign, it may be necessary for us to withdraw or suspend the campaign.</dd>
{% endcomment %}
<dt>Who is eligible to start a campaign on Unglue.It?</dt>
<dd>To start a campaign, you need to be a verified rights holder who has signed a Platform Services Agreement with us.  If you hold the electronic rights for one or more works, please contact <a href="mailto:rights@gluejar.com">rights@gluejar.com</a> to start the process.</dd>

<dt>How can I claim a work for which I am the rights holder?</dt>

<dd>On every book page there is a Details tab.  If you have a signed Platform Services Agreement on file, one of the options on the Details tab will be "Claim This Work".  If you represent more than one rights holder, choose the correct one for this work and click "Claim".<br /><br />If you expect to see that and do not, either we do not have a PSA from you yet, or we have not yet verified and filed it.  Please contact us at <a href="mailto:rights@gluejar.com">rights@gluejar.com</a>.</dd>

<dt>Why should I claim my works?</dt>

<dd>You need to claim a work before you will be able to start a campaign for it.  Additionally, we're working new features for verified rights holders which will help you show off your works and connect to your readers.  Claiming your works will let you take advantage of these features in the future.</dd>

<dt>Can I have more than one campaign?</dt>

<dd>Yes!</dd>

<dt>Where can I find a campaign page?</dt>

<dd>If you're looking for a specific book, search for it.  The book's page becomes a campaign page when its campaign starts.  Your bookmarks and widgets for that book will still work.<br /><br />
If you want to find an interesting campaign and don't have a specific book in mind, see the Explore sidebar (on almost any page except the FAQs) for some of our favorites.</dd>

<h4>Campaign Pages</h4>
<dt>Can a campaign be edited after launching?</dt>

<dd>Yes.  In fact, rights holders are encouraged to update their supporters about the progress of the campaign. (For an example of exceptionally successful updates, check out <a href="http://www.kickstarter.com/projects/599092525/the-order-of-the-stick-reprint-drive/posts">Rich Burlew's Kickstarter campaign</a>, which grossed over a million dollars, in part because of his frequent and creative communication and improvements to the rewards being offered.)  Note that the campaign's deadline cannot be changed and its threshold may not be increased.</dd>

<dt>Can campaigns be edited after funding is completed?</dt>

<dd>Yes.  Again, while the deadline and threshold cannot be changed, rights holders are encouraged to add thank-you messages for supporters and update them on the progress of ebook conversion (if needed).</dd>

<dt>What is a campaign page?</dt>

<dd>When a book has an active ungluing campaign, its book page turns into its campaign page.  This means that, in addition to the standard book page information, it also features rewards for different pledge tiers; a Support button; and information supplied by the rights holder about the book and the campaign.</dd>

{% endif %}
{% if sublocation == 'supporting' or sublocation == 'all' %}
<h4>Supporting Campaigns</h4>

<dt>How do I pledge?  Do I need a PayPal account?</dt>

<dd>There's a Support button on all campaign pages, or you can just click on the premium you'd like to receive.  You'll be asked to select your premium and specify your pledge amount, and then you'll be taken to PayPal to complete the transaction.  While you may certainly use your PayPal account if you have one, you do not need one; you can use your credit card normally.</dd>

<dt>When will I be charged?</dt>

<dd>In most cases, your account will be charged by the end of the next business day after the success of a campaign.  If a campaign doesn't succeed, you won't be charged.</dd>

<dt>What if I want to change or cancel a pledge?</dt>

<dd>You can modify your pledge by going to the book's page and clicking on the "Change Pledge" button.  (The "Support" button you clicked on to make a pledge is replaced by the "Change Pledge" button after you pledge.)</dd>

<dt>What happens to my pledge if a campaign does not succeed?</dt>

<dd>Your credit card will only be charged when campaigns succeed.  If they do not, your pledge will expire and you will not be charged.</dd>

<dt>Can people contribute anonymously?</dt>

<dd>We intend to implement this feature, but have not yet.</dd>

<dt>If I pledged to a suspended or withdrawn campaign, what happens to my pledge?</dt>

<dd>Your pledge will time out according to its original time limit.  If the campaign is resolved and reactivated before your pledge has timed out, your pledge will become active again.  If the campaign is not reactivated before your pledge's time limit, your pledge will expire and you will not be charged.  As always, you will only be charged if a campaign is successful, within its original time limit.</dd>

<dt>Is my contribution tax deductible?</dt>

<dd>If the rights holder for the work you're supporting is a nonprofit, please contact them directly to inquire.  Unglue.It cannot offer tax deductions.</dd>
{% endif %}
{% if sublocation == 'premiums' or sublocation == 'all' %}
<h4>Premiums</h4>

<dt>What are premiums?</dt>

<dd>Premiums are bonuses people get for supporting a successful campaign, to thank them and incentivize them to pledge.  If you've ever gotten a tote bag from NPR, you know what we're talking about.</dd>

<dt>Are premiums required?</dt>

<dd>Yes.  All campaigns have a required set of premiums, as follows:<br /><br />
<ul>
<li>$1 // The unglued ebook delivered to your inbox.</li>
<li>$25 // Your name under "supporters" in the acknowledgements section.</li>
<li>$50 // Your name and link of your choice under "benefactors"</li>
<li>$100 // Your name, link of your choice, and a brief message (140 characters max) under "bibliophiles"</li>
</ul>

Rights holders are encouraged to offer additional premiums to engage supporters' interest.</dd>

<dt>Who creates the premiums for each campaign?</dt>

<dd>Unglue.It determines the required premiums; the rights holder determines any additional premiums for a campaign.</dd>

<dt>Is there a minimum or maximum for how much a premium can cost?</dt>

<dd>There's a $1 minimum and a $2000 maximum (this is the largest transaction we can authorize through PayPal).</dd>

{% endif %}
{% endif %}

{% if location == 'unglued_ebooks' or location == 'faq' %}
<h3>Unglued Ebooks</h3>
{% if sublocation == 'general' or sublocation == 'all' %}
<h4>General Questions</h4>
<dt>So what is an unglued ebook?</dt>

<dd>An unglued ebook is an already-published book that's been rereleased under a <a href="http://creativecommons.org">Creative Commons</a> license, after obtaining permission and compensating the rights holder.<br /><br />

What does this mean for you?  If you're a book lover, you can read unglued ebooks for free, on the device of your choice, in the format of your choice, and share them with all your friends.  If you're a library, you can lend them to your patrons with no checkout limits or simultaneous user restrictions, and preserve them however you think best.  If you're a rights holder, you get a guaranteed up-front payment in lieu of royalties on this edition, while retaining copyright and all interests in other editions of your work.<br /><br />

Unglued ebooks are a win-win solution for readers, libraries, and authors, publishers.
</dd>

<dt>How much does a book cost?</dt>
 
<dd>The author or publisher set a price for giving the book to the world. Once you and your fellow ungluers raise enough money to meet that price, the Unglued ebook is available at no charge, for everyone, everywhere!</dd>

<dt>Will Unglue.It have campaigns for all kinds of books?</dt>

<dd>Yes. You choose what books to wishlist and what books to support. Your passion will drive the campaigns.  We aim to host campaigns for diverse subjects genres, from romance novels to poetry, from history to medicine, from the lectures of famous scentists to your favorite chapter book when you were 8 years old.</dd>

<dt>Will you raise money for books already for sale as an ebook?</dt>

<dd>Yes.  Books available as ebooks can still be unglued, to make them available more easily to more people.</dd>

<dt>Does an unglued book have to be out-of-print?</dt>

<dd>No. Unglued books can be anything in copyright, whether 75 years or 7 days old, whether they sell in paperback or hardcover and or can only be found in used bookstores -- or nowhere.</dd>

<dt>Does Unglue.It help to fund self-published books?</dt>

<dd>In general, no.  However, if you believe you represent a special case (for example, you own the house which has published your works), we're willing to be flexible.  Drop us a line (<a href="mailto:rights@gluejar.com">rights@gluejar.com</a>).</dd>

<dt>Will Unglue.It help raise funds for books not yet written?</dt>

<dd>No.  There are other crowdfunding sites devoted to new creative works, and we encourage you to investigate them.  Once your book has been published, we'd love to talk to you.</dd>

{% endif %}
{% if sublocation == 'using' or sublocation == 'all' %}
<h4>Using Your Unglued Ebook</h4>
<dt>What can I do, legally, with an unglued ebook?  What can I NOT do?</dt>
<dd>All unglued ebooks are released under a Creative Commons license.  Unless otherwise specified for specific books, we use the <a href="creativecommons.org/licenses/by-nc-nd/3.0/">Creative Commons Attribution-NonCommercial-NoDerivatives license (CC BY-NC-ND) license</a>.  (TBA: improve with input from CC site)<br /><br />

This means that you <b>can</b>: make copies; keep them for as long as you like; shift them to other formats (like .mobi or PDF); share them with friends or on the internet; download them for free.<br /><br />

You <b>cannot</b>: sell them, or otherwise use them commercially, without permission from the rights holder; make derivative works, such as translations or movies, without permission from the rights holder; remove the author's name from the book, or otherwise pass it off as someone else's work; or remove or change the CC license.</dd>

<dt>Are the unglued ebooks compatible with my device?  Do I need to own an ereader, like a Kindle or a Nook, to read them?</dt>
 
<dd>Unglued ebooks are distributed with NO DRM, so they'll work on Kindle, iPad, Kobo, Nook, Android, Mac, Windows, Linux... you get the idea.  Whether you have an ereader, a tablet, a desktop or laptop computer, or a smartphone, there are reading apps that work for you.  And if the ePub format isn't best for your device, you're free to shift unglued books to a format that works better for you. (TBA: I think ePub does NOT work on Kindle so we need to address that, & how people can deal)</dd>

<dt>Do I need to have a library card to read an unglued ebook?</dt>

<dd>No. (Though we hope you have a library card anyway!)  While your library may make unglued ebooks available, they will be available from other sources as well.</dd>

<dt>How long do I have to read my unglued book?  When does it expire?</dt>

<dd>It doesn't!  You may keep it as long as you like.  There's no need to return it, and it won't stop working after some deadline.</dd>

<dt>I love my unglued ebook and I want to loan it to my friends.  Can I?</dt>

<dd>Yes!  Because everything with a <a href="http://creativecommons.org">Creative Commons</a> license is free to copy and share, you can copy your unglued ebook file and give it to anyone you want.  You can all read and discuss it on Good Reads or LibraryThing at the same time.  The Rights Holder has given you permission to spread the word to readers everywhere.<br /><br />
Just don't sell, adapt, or abridge it.  Unglued ebooks are only licensed for noncommercial use.  Of course, you're welcome to still buy other editions -- paperbacks, hardcovers, or audio -- too.</dd>

<dt>Will I be able to dowload an unglued ebook directly from Unglue.It?</dt>

<dd>Unglue.It will provide links to places where you can find unglued and public domain ebooks. We will not host them ourselves.  We encourage you to look for them at bookstores, libraries, literary blogs, social reading sites, and all kinds of places people go to read and talk about books.</dd>
{% endif %}
{% if sublocation == 'copyright' or sublocation == 'all' %}
<h4>Ungluing and Copyright</h4>
<dt>Why does an unglued book have to be in copyright?</dt>

<dd>Because books out of copyright are already free for you to copy, remix, and share!  If a book is in the (TBA: link) public domain, it's already unglued.</dd>

<dt>How can I tell if a book is in copyright or not?</dt>

<dd>Unfortunately, it can be complicated -- which is why Unglue.It wants to simplify things, by making unglued ebooks unambiguously legal to use in certain ways.  The laws governing copyright and the public domain vary by country, so a book can be copyrighted in one place and not in another. (TBA: link, library copyright slider; other?)  In the United States, the Library Copyright Slider gives a quick estimate. (TBA: more links for people who want to learn more?)<br /><br />

Unglue.It signs agreements concerning the copyright status of every work we unglue, so you can be confident when reading and sharing an unglued ebook.</dd>
{% endif %}
{% endif %}

{% if location == 'rightsholders' %}
<h3>For Rights Holders</h3>
{% if sublocation == 'authorization' or sublocation == 'all' %}
<h4>Becoming Authorized</h4>
<dt>What do I need to do to become an authorized Rights Holder on Unglue.it?</dt>

<dd>Contact Amanda Mecke, <a href="mailto:amecke@gluejar.com">amecke@gluejar.com</a>, to discuss signing our Platform Services Agreement. This is the first step in being able to make an offer to license, set a monetary goal, and run a campaign on Unglue.it.</dd>

<dt>Do I need to know the exact titles I might want to unglue before I sign the Platform Services Agreement?</dt>

<dd>No. You only need to agree to the terms under which you will use Unglue.it to raise money to release an ebook using the <a href="http://creativecommons.org">Creative Commons</a> license. You can decide which specific titles you wish to make available for licensing later. You can run campaigns for as many, or as few, titles at a time as you like.</dt>

{% endif %}
{% if sublocation == 'campaigns' or sublocation == 'all' %}
<h4>Running Campaigns</h4>
<dt>What do I need to create a campaign?</dt>

<dd>First, you need to be an authorized rights holder with a signed Platform Services Agreement on file.  Please contact <a href="mailto:rights@gluejar.com">rights@gluejar.com</a> to start this process.  Once we have your PSA on file, you'll be able to claim your works and you'll have access to tools for launching and monitoring campaigns.  We'll be happy to walk you through the process personally.</dd>

<dt>Can I Unglue only one of my books?  Can I unglue all of them?</dt>

<dd>Yes! It's entirely up to you. Each Campaign is for a individual title and a separate fundraising goal.</dd>

<dt>Can raise any amount of money I want?</dt>

<dd>You can set any goal that you want in a Campaign.  Unglue.It cannot guarantee that a goal will be reached.</dd>

<dt>What should I include in my campaign page?</dt>

<dd>Show the world why we should love your book.  What makes it powerful, intriguing, moving, thought-provoking, important?  How does it capture readers' imaginations, engage their minds, or connect to their emotions?  Remind readers who loved the book why they loved it, and give people who haven't read it reasons they want to.<br /><br />

We strongly encourage you to include video.  You can upload it to YouTube and embed it here.  We also strongly encourage links to help readers explore further -- authors' home pages, organizations which endorse the book, positive reviews, et cetera.  Think about blurbs and awards which showcase your book.  But don't just write a catalog entry or a laundry list: be relatable, and be concise.</dd>

<dt>What should I offer as premiums?</dt>

<dd>In addition to the required set of Unglue.It premiums, you're encouraged to sweeten the deal for your supporters by offering special premiums.  Think about things that uniquely represent yourself or the work, that are appealing, and that you can deliver quickly and within your budget.</dd>

<dt>What can be offered as a premium?  What items are prohibited as premiums?</dt>

<dd>TBA</dd>

<dt>Who is responsible for making sure a rights holder delivers premiums?</dt>

<dd>The rights holder.</dd>

<dt>How can I get my supporters' information (mailing address, T-shirt size, etc.) to fulfill premiums?</dt>

<dd>Unglue.It will share supporters' emails and the premiums they are owed with rights holders if, and only if, a campaign succeeds.  If you need additional information to fulfill premiums, you may email ungluers directly.  Rights holders are required to comply with the Unglue.It privacy policy.</dd>

<dt>What should I ask my supporters to do?</dt>

<dd>Of course you'll want them to support your campaign financially, and make that pitch.  But they also want to feel like they're part of the excitement of the campaign and the love for your book.  Invite them to discuss the book in the Comments tab, to share the campaign via email and social media using the Share column links, and to embed the campaign widget in their blogs.  And think about other ways you can get supporters involved, too: discussions on social reading sites? A Twitter hashtag? Uploading Flickr photos or YouTube videos of themselves with your book?  (Prizes or acknowledgements for the person who photographs your book in the most unusual location?)  Think of ways you can invite them to express and share their enthusiasm, and how you can reward them (not just monetarily) for doing so.</dd>

<dt>How can supporters contact me?</dt>

<dd>If you'd like supporters to contact you directly, please include (or link to) your contact information in your campaign page and profile.  Make sure you're also monitoring the Comments tabs on your works' pages (whether or not they have active campaigns).</dd>

<dt>What is my responsibility for answering questions from supporters and non-supporters?</dt>

<dd>It's up to you.  However, our experience watching and running crowdfunding campaigns suggests that you'll do best if you're engaged, prompt, and personable.  In fact, don't just think in terms of answering questions (though you should absolutely do that) -- think about cultivating and contributing to the conversation.</dd>

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{% if sublocation == 'publicity' or sublocation == 'all' %}
<h4>Publicizing Campaigns</h4>
<dt>I need help using social media channels to publicize my campaign.</dt>

<dd>We're developing a social media toolkit for rights holders.  Please tell us what you think should be in it so we can serve you better: <a href="mailto:andromeda@gluejar.com">andromeda@gluejar.com</a>.  In the meantime we're happy to help you one-on-one, at the same address.</dd>

<dt>Can I contact my supporters directly?</dt>
<dd>We will not provide you contact information, except as needed to fulfill premiums after successful campaigns.  Supporters may voluntarily disclose certain contact information (such as Twitter handles) on their profile pages.  We encourage you to be thoughtful in your use of this information.  Supporters have likely provided it as a way to connect with other like-minded people, not as a marketing tool, so please engage with it in that spirit.</dd>

<dt>How do I get feedback from supporters or fans about my campaign?</dt>

<dd>Ask them!<br /><br />

Also, pay attention to places they're talking about your campaign.  This might be the Comments tab, a hashtag on Twitter, the comments section of your blog, a forum on your web site, your Facebook page, et cetera.  Read these spaces regularly to see what people are saying, and to participate in the conversation.</dd>

<dt>How do I share my campaign?</dt>

<dd>On every campaign page, you can generate a widget that you can embed wherever you like.  There are also links to share the page via email and social networks.<br /><br />

Have other ways you want to share?  Your own blog, newsletter, or social media presence?  Your friends, and their friends?  Media contacts?  Go for it!<br /><br />

Need more ideas?  We're happy to work with rights holders personally to craft a campaign strategy.</dd>

<dt>How can I get my campaign featured on the home page or the Explore menu pages?</dt>

<dd>We automatically geenrate those lists from the books with the most (or most recent) wishes, pledges, and comments.  The more people you can rally to show their love of your book, the more likely it is to be featured there.</dd>

<dt>How can I get press coverage or social media buzz for my campaign?</dt>

<dd>We're developing a social media toolkit to help you with this; stay tuned.  We're also happy to work with you one-on-one.  Email <a href="mailto:support@gluejar.com">support@gluejar.com</a>.
{% endif %}
{% if sublocation == 'conversion' or sublocation == 'all' %}
<h4>Ebook Conversion</h4>
<dt>I am a copyright holder. Do I need to already have a digital file for a book I want to nominate for a pledge drive?</dt>

<dd>No. You may run campaigns for any of your books, even those that exist only in print copies or are out of print.  Any print book can be scanned to create a digital file that can then become an ePub unglued ebook.</dd>

<dt>Will Unglue.It scan the books and produce ePub files?</dt>

<dd>No. We will help you find third parties who will contract for conversion services.</dd>

<dt>Will Unglue.It raise money to help pay for conversion costs?</dt>

<dd>Yes. Your campaign target should include conversion costs.</dd>
{% endif %}
{% if sublocation == 'funding' or sublocation == 'all' %}
<h4>Funding</h4>
<dt>Is a PayPal account required to launch a campaign?</dt>
<dd>Unglue.It prefers that rights holders have PayPal accounts as it will simplify the process of paying you when a campaign succeeds.  If you do not have a PayPal account, please address this with us before signing the Platform Services Agreement and we'll find a way to make sure you can be paid.</dd>

<dt>Are a funding goal and deadline required?</dt>
<dd>Yes.</dd>

<dt>Can I change my funding goal?</dt>
<dd>While a campaign is in progress you may lower, but not raise, your funding goal.</dd>

<dt>Can I change my deadline?</dt>
<dd>No.</dd>

<dt>Are contributions refundable?</dt>

<dd>Ungluers are free to modify or cancel their pledges before a campaign ends.  At that point, their credit cards will be charged nonrefundably.</dd>

<dt>What if an ungluer contests a charge?</dt>

<dd>(TBA: link to PayPal, use the word "chargeback" somewhere) Ungluers may contest charges with their credit card issuers.  Unglue.It is not liable for this and rights holders are liable for any chargebacks.  We encourage rights holders to provide clear, timely communication to their supporters throughout the campaign to ensure they remember what they pledged to and why.</dd>

<dt>What happens if a supporter's credit card is declined?</dt>

<dd>Rights holders are liable for these costs.</dd>

<dt>Can I offer tax deductions to people who pledge to my campaign?</dt>

<dd>If you are a 501(c)3 or similar, please consult your own attorneys and accountants about the tax deductibility of ungluers' contributions.  Unglue.It cannot offer tax deductions or advice.</dd>

<dt>How do I know when I have started fundraising?</dt>

<dd>Unglue.It will be in communication with you about when campaigns should go live.  On your <a href="/rightsholders/">rights holder dashboard</a>, you will be able to see all works you have claimed and the status of any associated campaigns.</dd>

<dt>After a campaign succeeds, when and how will I be paid?</dt>

<dd>After we reach the threshold price Unglue.It will issue you a closing memo, which will cover your gross and net proceeds.  Supporters' money will be put in escrow (through PayPal) until you deliver an ePub file meeting Unglue.It's quality standards, at which point payment will be released to you via your PayPal account.  If Unglue.It does not receive a suitable ePub file within 90 days, we will deduct conversion costs from your funds and release the rest to you.</dd>

<dt>What happens if my campaign reaches its funding goal before its deadline?  Can campaigns raise more money than their goal?</dt>

<dd>Campaigns close at midnight of the day when they hit their funding threshold.  They may continue accruing funding up to that time, including funds over their goal.</dd>

<dt>What sorts of fees apply?</dt>

<dd>When a campaign succeeds, you will pay Unglue.It a 6% commission on the funds raised.  PayPal also charges a small percentage in transaction fees (TBA:link).  If you do not have a suitable ePub version of your book available, you will also need to cover conversion costs; please price this into your goal for a campaign.</dd>

<dt>What fees does Unglue.It charge?</dt>

<dd>When a campaign succeeds, you will pay Unglue.It a 6% commission on the funds raised.  PayPal also charges a small percentage in transaction fees (TBA:link).  If you do not have a suitable ePub version of your book available, you will also need to cover conversion costs; please price this into your goal for a campaign.  Details are spelled out in the Platform Services Agreement that rights holders must sign before launching an Unglue.It campaign.</dd>

<dt>Does it cost money to start a campaign on Unglue.It?</dt>

<dd>No.</dd>

<dt>I'm having problems verifying my account with PayPal. What do I need to do?</dt>

<dd>TBA</dd>

<dt>Will PayPal send me a 1099-K tax form?</dt>

<dd>TBA</dd>

{% endif %}
{% if sublocation == 'rights' or sublocation == 'all' %}
<h4>Rights</h4>
<dt>If I am an author with my book still in print, can I still start a Campaign to unglue it?</dt>

<dd>This depends entirely on your original contract with your publisher. You should seek independent advice about your royalty clauses and the "Subsidiary Rights" clauses of your contract. The Authors' Guild provides guidance for its members.</dd>

<dt>If I am an author do I have to talk to my publisher or agent first?</dt>

<dd>It is your responsibility to get advice on the current status of any contracts you may have ever had for the right to publish your work, whether or not a book is in print now. <a href="http://creativecommons.org">Creative Commons</a> licenses are media neutral and worldwide (English). You may need waivers from other parties who have exclusive licenses for this book.</dd>

<dt>If I am a publisher, but I do not have an ebook royalty in my contract, can I sign your Platform Services Agreement?</dt>

<dd>We can't interpret your particular contract regarding subsidiary rights and your ability to use a Creative Commons license.  Please seek qualified independent advice regarding the terms of your contract.  In any event, you will also want the author to cooperate with you on a successful fundraising campaign, and you can work together to meet the warranties of the PSA.</dd>

<dt>Is the copyright holder the same as a Rights Holder?</dt>

<dd>Not necessarily. If you are the author and copyright holder but have a contract with a publisher, the publisher may be the authorized Rights Holder with respect to electronic rights, and they may be able to sign a licensing agreement on your behalf. Again, you must get advice about your individual contract, especially subsidiary rights clauses and exclusivity.</dd>

<dt>Can I offer a book to be Unglued even if I cannot include all the illustrations from the print edition?</dt>

<dd>Yes. If permission to reprint cannot not be obtained for items such as photographs, drawings, color plates, as well as quotations from lyrics and poetry, we can produce an unglued edition which leaves them out.  Please indicate the difference between the editions on your Campaign page.</dd>

<dt>What impact does ungluing a book have on the rights status of my other editions?</dt>

<dd>The Creative Commons license (CC BY-NC-ND) is non-exclusive and non-commercial.  It will apply only to the unglued edition, not to the print, audio, or any other editions. It does not affect the rights status of those other editions.</dd>

<dt>Can an Unglued Ebook be issued only in the US?</dt>

<dd>No. An Unglued Ebook is released to the world. It uses a <a href="http://creativecommons.org">Creative Commons</a> license which is territory-neutral. That is, the unglued ebook can be read by anyone, anywhere in the world, subject always to the non-commercial limitations of the license.</dd>
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</dl>
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{% comment %}

-- stuff that needs to be organized --

Will you tell me when campaigns I have pledged to succeed?

What does it mean when I wish for a book to be Unglued?

Can I share my wish list with others?

I see where I can comment on a campaign, but where can I talk about it with other readers?

See our links to Goodreads, Library Thing...etc where you can join conversations in progress.

-- stuff that will only go on the RH FAQ (if it's above, needs to be copy/pasted over to there)
Questions about becoming an authorized Rights Holder

Does a Creative Commons license mean the Rights Holders doesn't get paid?

No. An Unglued Ebook is pre-paid. A CC BY NC ND license means no one else can sell or adapt the ebook for profit. The Rights Holder can set as high a fee as wanted as a fundraising goal, instead of waiting decades for royalties.

<dt>How do I keep track of my contributors and the fulfillment of premiums?</dt>

<dd>TBA</dd>

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