After more than 7 days, the gift you sent to {{ gift.to }} has not yet been redeemed. There are several possible reasons for this. - The email address ({{ gift.acq.user.email }}) may have been incorrect. - The recipient may have ignored the email with the information about the ebook. - The email may have been filtered. - The recipient might be on vacation. We'll check again in another week. Here's the URL that the recipient (and ONLY the recipient) should use to collect the book: https://{{ current_site.domain }}{% url 'receive_gift' gift.acq.nonce %} You can send the link yourself to make sure that it gets to the right place. You can also "regift" the ebook to a different email address. To do so, FIRST log in to the {{ gift.giver }} account on Unglue.it, and then click on https://{{ current_site.domain }}{% url 'receive_gift' gift.acq.nonce %} If you have any problems or questions, don't hesitate to contact Unglue.it support at unglueit@ebookfoundation.org the Unglue.it team