readthedocs.org/docs/support.rst

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Support
=======
Getting Help
------------
The easiest way to get help with the project is to join the ``#readthedocs``
channel on Freenode_. We hang out there and you can get real-time help with
your projects. The other good way is to open an issue on Github_.
The mailing list at https://groups.google.com/forum/#!forum/read-the-docs is also available for support.
.. _Freenode: irc://freenode.net/
.. _Github: http://github.com/rtfd/readthedocs.org/issues
Backwards Incompatible Changes
------------------------------
Backwards Incompatible Changes will be emailed to the `mailing list`_. They will be prefixed with "Backwards
Incompatible Changes". We are thinking about having some kind of Backwards
Incompatible Changes policy, much like the 1.0 of a code base, once we define
the redirects and interfaces that we wish to expose permanently.
.. _mailing list: https://groups.google.com/forum/#!forum/read-the-docs
Commercial Support
------------------
We offer commercial support for Read the Docs,
commercial hosting,
as well as consulting around all documentation systems.
You can contact us at hello@readthedocs.com to learn more,
or visit us at https://readthedocs.com.
Named Support Contact
~~~~~~~~~~~~~~~~~~~~~
This level of support gives you priority access to our time.
Your support requests will be processed in our Priority Support Queue,
and you will have access to a dedicated support person at Read the Docs.