Add OSS Philosophy Support document

docs/index.rst

@@ -112,6 +112,7 @@ About Read the Docs
 .. toctree::
     :maxdepth: 2
 
+    open-source-philosophy
     sponsors
     talks
 

docs/open-source-philosophy.rst

@@ -0,0 +1,44 @@
+Read the Docs Open Source Philosophy
+-------------------------------------
+
+Read the Docs is Free Software.
+We have `licensed <https://github.com/rtfd/readthedocs.org/blob/master/LICENSE.mit>`_ the code base as MIT,
+which provides almost no restrictions on the use of the code.
+
+However,
+as a project there are things that we care about more than others.
+We built Read the Docs to support the Open Source Community.
+The code is open for people to contribute to,
+so that they may build features into readthedocs.org that they want.
+
+Official Support
+~~~~~~~~~~~~~~~~
+
+The time of the core developers of Read the Docs is limited.
+We provide official support for the following things:
+
+* Local development on the Python code base
+* Usage of https://readthedocs.org for Open Source projects
+* Bug fixes in the code base, as it applies to running it on our production hardware
+
+Unsupported
+~~~~~~~~~~~
+
+There are use cases that we don't support,
+because it doesn't further our goal of promoting documentation in the Open Source Community.
+
+We do not support:
+
+* Specific usage of Sphinx and Mkdocs, that don't effort our hosting
+* Custom installations of Read the Docs at your company
+* Installation of Read the Docs on other platforms
+* Any installation issues outside of the Read the Docs Python Code
+
+Rationale
+~~~~~~~~~
+
+Read the Docs was founded to improve documentation in the Open Souce Community,
+not at your Company.
+We fully recognize and allow the code to be used for this purpose,
+but we will not spend our time supporting it.
+